At Jongly Web Services, we are committed to delivering high-quality services to our clients. To ensure customer satisfaction, we offer a 30-day money-back guarantee on most of our services. Below are the terms and conditions for our refund policy:
1. Eligibility for Refund
You are eligible to request a refund within 30 days of purchasing our services.
The refund request must be made through our customer support team, and we will process the refund within 7 to 10 working days from the date of approval.
2. Conditions for Refund
A refund will only be issued if a valid and clear reason is provided. Examples of valid reasons include:
- Service downtime beyond our guaranteed uptime.
- Technical issues that cannot be resolved within a reasonable time.
- Misrepresentation of services.
Refund requests that do not present a legitimate cause may not be approved. Failure to provide adequate details or evidence to support your claim may result in the denial of your request.
3. Non-Refundable Items
Certain products and services are not eligible for refunds, including but not limited to:
- Domain name registrations, renewals, and transfers.
- SSL certificates after issuance.
- Custom development or services rendered beyond standard hosting.
4. Exceptions
Refunds are not available for any services purchased through special offers, discounts, or promotional pricing.
If a breach of our Terms of Service is identified (such as violation of acceptable use policies), the right to a refund is void.
5. Refund Method
All refunds will be processed using the same payment method used during the original transaction. Processing times may take 7 to 10 working days.
6. Modifications
Jongly Web Services reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting.
If you have any questions or concerns, please contact our support team through our Support Portal.